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Our glues are packaged in an aluminum pack containing a silica pack and a nozzle pin to ensure for proper storage and optimal performance during every use. After opening and use, ensure nozzle is wiped with a lint free sponge of any access amount and place the pin through the opening of the nozzle so no clogging or drying out of the glue occurs between the nozzle. Place your glue bottle back in it's package and place in storage container in a cool and dry place.
If you are planning to not use your newly bought glue right away, store it in it's package in the fridge; shelf life when properly stored unopened is 12 months. We recommend that any glue bottles that have been opened should be renewed no more than 2 months.
OHP ( optimal humidity performance) : 45-55%
** MARCH 2020 • SPECIAL ANNOUNCEMENT **
Due to the current situation regarding COVID-19, for the month of March 2020 you may experience unforeseen delays in the shipping of your order.
Domestic Shipping is provided by UPS
Domestic Flat Rate Shipping -$15
Free Shipping Over $200
International Shipping is provided by UPS
International Flat Rate Shipping - $55
Free Shipping Over $400
Once delivery confirmation becomes available, Lash Artisan™ is no longer liable for any lost, stolen, or misplaced packages. It is the Purchaser's responsibility to provide complete and accurate address and contact information. All shipments require a signature for delivery for your protection. Please ensure you have items delivered to a location where you will be able to sign for the package.
RETURNS, EXCHANGES & DAMAGED MERCHANDISE
Lash Artisan™ must be notified via email within ten (10) business days of receipt of merchandise. Orders over ten (10) days old are non-returnable non-refundable. You are responsible for shipping charges. All items need to be returned within fourteen (14) days of receipt. No return will be accepted without prior authorization.
RETURNS DUE TO CUSTOMER ERROR
If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, shipping & handling fees apply. This includes errors in the product(s) selected. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.
Returns must be unopened and in the original packaging.
In the event that a return is a result of our error, we pay the return shipping.
Due to sanitation & health regulations, Lash Artisan™ cannot accept returns on any opened packaging.
Please inspect all packages immediately upon delivery. If you believe that the item in question is damaged during transit, please notify us via email within twenty-four (24) hours of receiving the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases the damaged merchandise must be returned along with packaging materials. Lash Artisan™ reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from Customer Service.
Lash Artisan™ must be notified by email within ten (10) business days of receipt of your merchandise to grant an exchange. Orders over ten (10) days old are non-returnable or refundable. Return shipping fees apply. Once your item has been inspected, you will be refunded for the returned items on the same method of payment you purchased the order with. All items need to be returned within fourteen (14) days of receipt. No exchanges will be accepted without prior authorization. Items must be in unopened and in the original packaging.